What we learn running outreach across a group.
Field notes, operating benchmarks and product updates from the offices working a ranked call list every morning.
Case acceptance: measuring it honestly
Per-visit, per-plan and per-dollar counting disagree. The definition contract, the habits that distort it, and the remainder worked.
Field notesHow to get more Google reviews for a dental office
The checkout ask with the exact words, HIPAA-safe reply templates, and the per-office count that keeps it honest.
Field notesDental front desk training: a four-week plan that sticks
One job per week, a script for every skill, and the sign-off check that proves each week stuck.
Field notesYear-end dental benefits: who to call first before December 31
Six ranking inputs with their OpenDental source, a verify-first rule, and chair time held for December.
Field notesD4346 vs D4341 vs D4342: choosing the right scaling code
A findings-to-code table for hygiene and the front desk, plus the booking each code should trigger.
Field notesDental fee schedule review: update your fees before January
Find the codes priced at or below a PPO allowance first, then load the new fees in OpenDental with a January 1 effective date.
Field notesD0120, D0140, D0150: which oral evaluation code fits the visit
Eight front-desk visits mapped to seven codes, what pairs with the cleaning, and what to ask each plan.
Field notesBest dental patient outreach software, sorted by the job it does
Six job categories, a bottleneck-to-category table, and a vendor table built only from each vendor's own site.
Field notesD9986 and D9987: coding missed and cancelled appointments
Post D9986 and D9987 by one written rule in OpenDental, and the no-show and cancellation rates compare across months and offices.
Field notesThe dental scheduling coordinator role: daily rhythm and job description
The hour-by-hour day built around gap response, the numbers the role owns, and a job description to paste.
Field notesNational Dental Hygiene Month: a four-week recall plan for your office
Four October weeks with an owner, list, and done condition each, and hygienist recognition tied to numbers.
Field notesD4910 vs D1110: periodontal maintenance or prophylaxis?
Seven patient histories mapped to the code to expect, the breakdown questions per code, and the recall setting that follows.
Field notesA dental cancellation policy that patients accept
The policy clause by clause, the fee versus deposit versus dismissal call, and the recovery workflow when it fails.
Field notesDental recall scripts that book (and who to call first)
Verbatim scripts for due, overdue, and lapsed patients, plus the ranking that decides who gets called first.
Field notesAn OpenDental training plan for the front office
Four weeks, screen by screen: what each week covers, who teaches it, and the check that proves it stuck.
PodcastBeyond Bitewings: maximizing revenue from the patients you already have
Zain with Ash of Edwards & Associates at the Southwest Dental Conference: the database gold mine, no robocallers, and the A/R list. Full transcript.
Field notesD9430 denied: what the EOB means and what to do next
Four kinds of denial, when the patient can be billed, a five-line note template, and three fee policies.
Field notesIs it D9430? Ten front-desk visits, coded
A coding quiz from an ordinary week: when D9430 is right, and when it is D0171, D0140, D0170, D9110, or D9440.
Field notesConnecting outreach software to OpenDental: the implementation guide
Seven phases with an owner and a done condition each: enable the key, validate reads and writes, go live.
Field notesOpenDental API and integrations: what actually connects
How access is granted, read versus write, the resources add-ons touch, and the questions to ask any vendor before connecting.
Field notesA dental balance outreach workflow from list to resolved outcome
Split the aging report, run a touch sequence with owners, code every outcome, and review four numbers weekly.
Field notesDental insurance verification: the workflow and a form you can print
Four time bands with owners and a done state, plus a printable verification form with every field a breakdown needs.
Field notesThe ADA dental claim form, field by field
Each section of the 2024 form, the field in each that gets claims denied, and the OpenDental screen behind it.
BenchmarksDental KPIs: the short list that predicts next month
Eleven dental practice KPIs, each with a formula, an OpenDental source, an owner, and the decision it triggers.
Field notesThe 7-minute dental morning huddle: agenda and template
A printable seven-minute agenda, three numbers per role, and single-office and group versions of the same sheet.
Field notesWhat to standardize across dental offices, and what to leave local
A governance matrix for the thirteen workflows groups argue about: what the group decides and what each office keeps.
Field notesRecall or reactivation? A decision tree for dental teams
Nine yes/no questions that sort an inactive-patient export into four lists, each with an owner and a rhythm.
Field notesA dental treatment plan follow-up cadence that respects the patient
Six touches over ninety days, each with a named owner, a log entry, and a rule for when to stop.
BenchmarksWhat a dental production dashboard should help you decide
Display metrics versus exceptions someone must act on today, with an owner and cadence for each number.
Field notesDental patient outreach software: ranked worklists vs. automated messages
When automation is enough, when a team needs prioritized work with a name on it, and how to tell.
Field notesThe dental schedule gap response system
Who does what in the first five minutes after a cancellation, the ranked fill list, and the logged outcome.
BenchmarksDental membership plans: the operator's math
Break-even for one office and for a group, and why an unbooked member is the most expensive no-show on the recall list.
Field notesThe dental treatment coordinator role: a guide and job description template
The role by time band, the four numbers a coordinator answers for, the handoffs, and a job description you can paste.
Field notesHow to run hygiene recall in OpenDental (recall list, intervals, and a daily standard)
The recall list, the interval setup behind it, and a daily standard that keeps it worked.
Field notesHow to find unscheduled treatment in OpenDental (and what to do with the list)
The exact clicks, the filters that matter, and how the list becomes phone calls instead of a spreadsheet.
Field notesThe daily standard: what changes when every office works the same list
Consistency is the product. What it takes to hold a group to one number, every morning.
BenchmarksHow to read outreach ROI without fooling yourself
Booked value, produced value, and the difference that keeps a board honest.
Coming next: Recall is not a campaign · What a front desk can actually hold
The rest of the toolbox.
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Book a 30-minute walkthrough and we will run it on your own offices.
or email us at info@mydentalforce.com