How much unscheduled treatment is sitting in your practice?
Enter a few numbers about your group. See an estimate of the diagnosed, unscheduled treatment and overdue recall sitting in your PMS, and what a daily outreach standard could recover. Every default is editable and every figure is an estimate.
How this calculator works
The calculator does simple arithmetic on the numbers you give it. There is no hidden model and no industry data behind the defaults. Here is every step, in plain language.
1. What is sitting in your PMS
Active patients across the group is offices multiplied by active patients per office. The unscheduled treatment pool is that total multiplied by the percentage you enter, and its value is the pool multiplied by the average treatment plan value. The overdue recall pool works the same way with the recall percentage and the hygiene visit value. The headline number is the two values added together, and per office is that sum divided by the number of offices.
2. What a daily standard could recover
Offices multiplied by calls per day multiplied by working days gives outreach attempts per month. Attempts times the contact rate gives conversations, and conversations times the schedule rate gives appointments booked. Each appointment is valued at a blended average: the two pool values added together, divided by the two pool counts added together, so the bigger pool weighs more. Yearly recovery is monthly times twelve. If your standard would work through the entire pool inside a month, monthly recovery is capped at the pool value.
3. What this estimate is not
The defaults are illustrative starting points chosen to make the tool usable before you have your own numbers. They are not industry averages and they are not drawn from MyDentalForce customer data. Every practice differs in case mix, fee schedule, patient base, and how well its PMS data has been kept up. Treat the output as a rough sizing of the opportunity, not a forecast, a benchmark, or a promise of results. The way to make it real is to replace each default with a figure from your own reports and to test the contact and schedule rates against a few weeks of your own calling.
Diagnosed treatment that was never scheduled is not the same as treatment the patient will accept when you call. The calculator sizes the pool; the schedule rate you enter is what turns it into a recovery estimate, and that number should come from your own front desk, not from us.
What to do with the number
The estimate is only useful if it changes what happens at the front desk tomorrow morning. Three steps, in order.
- Replace the defaults with your own reports
Pull unscheduled treatment and overdue recall counts for one office from your PMS, enter them, and see how far the estimate moves. Do the same for two or three more offices and you will already see the spread between them.
- Set a daily standard your offices can actually finish
Not the biggest number, the one that holds on a busy Tuesday. A short ranked list of patients to reach, worked every morning in every office, beats a large push once a quarter. Then decide how you will see, the same day, whether it got done.
- Track what got booked, not just what got called
Attempts and conversations are activity. Appointments booked and value scheduled are the outcome. Hold each office to the same measure and the estimate on this page becomes a number you can check against reality every month.
MyDentalForce reads your PMS and puts a ranked daily call list of due and unscheduled patients in front of every office, then reports what each office booked from it. Bring your estimate from this page and we will run the real thing on your own offices.
Calculator FAQ
Where does the unscheduled treatment percentage come from?
You supply it. The 20% default is an illustrative starting point, not a benchmark, and the right number for your group is the one in your PMS. Most systems can report patients with treatment-planned procedures that have no appointment attached. Run that report for one office, divide by that office's active patient count, and enter the result. If you cannot pull it today, keep the default, mark the estimate as rough, and replace it when you can.
Does this include patients who are overdue for hygiene?
Yes. The calculator tracks two pools separately: patients with diagnosed treatment that never got scheduled, and patients overdue for a hygiene recall. Each pool has its own percentage and its own average value, and the two are added to produce the combined figure. If you only want one of them, set the other percentage to zero.
How is monthly recovery calculated?
Offices, multiplied by calls per office per day, multiplied by working days per month, gives the number of outreach attempts. Attempts times the contact rate gives conversations, and conversations times the schedule rate gives appointments booked. Appointments are then multiplied by a blended average value, which weights the treatment plan value and the hygiene visit value by the size of each pool. Monthly recovery is capped at the size of the combined pool, since you cannot book more patients than you have.
Can I use this for a single office?
Yes. Set the number of offices to 1 and every figure becomes a single-practice estimate. The per-office line will simply match the group total. The math is the same at any size; the difference for a group is that the daily standard has to hold in every office at once, which is where consistency starts to matter more than any single number.
Outreach and recall are the engine here: the pool this calculator sizes is only worth anything once a daily list is worked against it, in every office, and the result is measured the same way each month.
Rather see it than read about it?
Book a 30-minute walkthrough and we will run it on your own offices.
or email us at info@mydentalforce.com